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Inside Sales Administrative Assistant Livonia

Inside Sales Administrative Assistant

Full Time • Livonia
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Wellness resources
Position Title:     Inside Sales Administrative Assistant
Company:           Storch Products Company, Inc.
Location:             Livonia, MI (on-site: 11827 Globe Street, Livonia, MI 48150)
Job Type:             Full Time
Job Hours:          7:00am – 3:30pm Monday – Friday

Storch Products Company is seeking detail-oriented and proactive Administrative Assistant to join our Sales team in Livonia, MI. The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.

Essential Duties and Responsibilities:

Sales Support:
  • Greet in-person customers and help as needed.
  • Manage customer blanket orders and ensure weekly updates.
  • Assist with quoting parts and providing sales support.
  • Assist with customer post shipment follow up calls/emails.
  • Compile potential customer leads and research current market trends.
  • Assist with regular updates to the Storch company website with current product listings and special magnet offers. 
Order Entry:
  • Use our ERP System JobBoss2 to create customer quotes and orders.
  • Enter customer orders into the system accurately and promptly.
  • Monitor order status and provide updates to customers.
  • Process orders by verifying order details and customer information.
  • Track order status and resolve any issues or discrepancies.
  • Save order-related documents into customer folders.
  • Manage returned products and process refunds or exchanges.
Administrative Duties:
  • Answer customer calls and direct them to the appropriate department.
  • Acknowledge new orders within 4 hours within customer portals and/or email.
  • Prepare and manage proforma invoices.
  • Process shipping documents to support customer orders. 
General Duties:
  • Maintain accurate records and documentation for various administrative tasks.
  • Assist with other general administrative tasks as needed to support the team.
Key Qualifications:

Professional & Technical Skills
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and CRM/ERP systems (e.g., JobBOSS2, HubSpot, or similar).
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects at once.
  • Accurate data entry skills with attention to detail when handling customer orders, shipping documents, and invoices.
  • Comfortable learning and using customer portals for order entry and shipping coordination.
Sales & Customer Support
  • Client-focused with a proven ability to deliver excellent customer service.
  • Strong written and verbal communication skills for handling customer inquiries, quotes, and follow-ups.
  • Experience supporting inside or outside sales teams by preparing quotes, managing blanket orders, and tracking customer activity.
  • Skilled at conflict resolution and handling difficult customer situations with professionalism.
Personal Attributes
  • Detail-oriented and committed to continuous improvement.
  • High level of integrity and strong work ethic.
  • Self-motivated, results-driven, and able to work both independently and in a team setting.
  • Coachable, open to feedback, and adaptable to changing priorities.
  • Resourceful problem-solver with initiative and creativity.
Requirements
  • High school diploma (associate’s degree in business administration, sales, or related field preferred).
  • Previous administrative or sales support experience in a manufacturing or industrial setting is a plus.
  • Must be able to work on-site during standard business hours.
  • Compliance with Storch’s drug-free workplace policy (no use of illegal drugs or marijuana, even recreationally; subject to pre-employment and random screenings).
Benefits:
  • Potential for growth and advancement within the organization
  • Paid Time Off:
    • 7 Paid Holidays: New Years, Memorial, Independence, Labor, and Thanksgiving days, Christmas Eve and Day
    • Up to 10 PTO days in your first year
    • Michigan ESTA Sick Time Policy 
  • Employees in good standing are eligible for quarterly profit-sharing plan after completing their first full quarter.
  • Annual performance reviews
  • Top Tier Benefits available on the 1st of the month after completing 60 days of work.
    • Health, Dental, EAP, Discount Vision, $50,000 term Life Insurance policy, Long-Term Disability Insurance, Financial Coaching and Support through Ramsey Smart Dollar.
Compensation: $18.00 - $22.00 per hour




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